Help & FAQs – Financial

How can I identify any payments or withdrawals to CasinoFloor.com on my bank/credit card statement?

All deposits and withdrawals  which appear on either your credit card or bank statement will always be accompanied by a descriptor in which CasinoFloor.com will be mentioned. This will allow you to keep track of your deposits to and withdrawals from the site.

Can I use more than one payment method?

Yes you can but we may need documentation for any changes in financial methods.

Do you accept cards from my country?

We accept cards from all Country’s except USA, Turkey and France.

Why won’t your website take my card?

Some credit card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You may want to contact your card provider to discuss this matter, or try one of the e-wallet depositing options instead.  For further assistance please contact CasinoFloor.com customer service.

What do I do if my card deposit gets declined or rejected?

Occasionally if you attempt to deposit a second time before your most recent deposit has gone through, it may count towards your 24 hour and weekly deposit limit and hence cause a deposit problem. The most common cause for this to occur is due to improperly filling out the fields in the request form. Please contact CasinoFloor.com customer service to have this rectified. Also Some credit card issuers maintain a rule that does not allow you to make direct deposits to online gaming sites. You may want to contact your card provider to discuss this matter, or try one of the e-wallet depositing options instead.

Can I use my card to deposit into my friend’s account?

You cannot do this as this is deemed to be a third party transaction and under no circumstances allowed.

I have deposited from the wrong card in error – is there anything I can do?

Please contact CasinoFloor.com Customer Service at support@casinofloor.com

Can I transfer money between accounts?

You cannot transfer money between personal accounts but you can transfer between the Casino and Sportsbook in your personal account.

What is an IBAN?

IBAN stands for International Bank Account Number. IBAN is used in international bank wire transactions and makes withdrawals of your winnings easier.

What is a CVC2 code?

CVC2 is an acronym for “Card Verification Code”. This code is required as a security measure when making international telephone purchases and internet payments by credit card. This code consists of three digits and can be found on the back of your credit card.

You have requested documents from me in connection due to my withdraw – why should I provide you with this documents?

This is a requirement of the LGA (Lottery & Gaming Authority Malta) which has given us our gaming license. These are rules we must follow, and also for our customers’ own safety but also for that we should be allowed to maintain our gaming operation.